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Conversational AI Chatbots in Digital Engagement: Privacy and Security Concerns

Conversational AI Chatbots in Digital Engagement: Privacy and Security Concerns

Uma S.
Copyright: © 2023 |Pages: 44
ISBN13: 9781668462348|ISBN10: 1668462346|ISBN13 Softcover: 9781668462386|EISBN13: 9781668462355
DOI: 10.4018/978-1-6684-6234-8.ch012
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MLA

S., Uma. "Conversational AI Chatbots in Digital Engagement: Privacy and Security Concerns." Trends, Applications, and Challenges of Chatbot Technology, edited by Mohammad Amin Kuhail, et al., IGI Global, 2023, pp. 274-317. https://doi.org/10.4018/978-1-6684-6234-8.ch012

APA

S., U. (2023). Conversational AI Chatbots in Digital Engagement: Privacy and Security Concerns. In M. Kuhail, B. Abu Shawar, & R. Hammad (Eds.), Trends, Applications, and Challenges of Chatbot Technology (pp. 274-317). IGI Global. https://doi.org/10.4018/978-1-6684-6234-8.ch012

Chicago

S., Uma. "Conversational AI Chatbots in Digital Engagement: Privacy and Security Concerns." In Trends, Applications, and Challenges of Chatbot Technology, edited by Mohammad Amin Kuhail, Bayan Abu Shawar, and Rawad Hammad, 274-317. Hershey, PA: IGI Global, 2023. https://doi.org/10.4018/978-1-6684-6234-8.ch012

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Abstract

Digital transformation and globalisation have taken the online business to the next frontier, embracing the customer engagements with conversational artificial intelligence or chatbots. Chatbots are deployed across several industries ranging from e-commerce to healthcare. While the advantages of using chatbots are enormous, chatbots also introduce certain pitfalls. A lack of diversity among creators may result in biased responses from the chatbot. Though chatbots are widely used, not all of their security issues are satisfactorily resolved. It causes significant security issues and risks, which needs immediate attention. Many chatbots are built on top of social/messaging platforms, which has its own set of terms and conditions governing data collection and usage. This work gives a detailed analysis of security considerations in the context of communication with bots. This chapter has the potential to spark a debate and draw attention to the issues surrounding data storage and usage of chatbots to protect users.

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