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Computer and Stress in Social Healthcare Industries

Computer and Stress in Social Healthcare Industries

Reima Suomi, Reetta Raitoharju
Copyright: © 2006 |Pages: 32
ISBN13: 9781591404231|ISBN10: 1591404231|ISBN13 Softcover: 9781591404248|EISBN13: 9781591404255
DOI: 10.4018/978-1-59140-423-1.ch004
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MLA

Suomi, Reima, and Reetta Raitoharju. "Computer and Stress in Social Healthcare Industries." E-Health Systems Diffusion and Use: The Innovation, the User and the Use IT Model, edited by Ton Spil and R.W. Schuring, IGI Global, 2006, pp. 61-92. https://doi.org/10.4018/978-1-59140-423-1.ch004

APA

Suomi, R. & Raitoharju, R. (2006). Computer and Stress in Social Healthcare Industries. In T. Spil & R. Schuring (Eds.), E-Health Systems Diffusion and Use: The Innovation, the User and the Use IT Model (pp. 61-92). IGI Global. https://doi.org/10.4018/978-1-59140-423-1.ch004

Chicago

Suomi, Reima, and Reetta Raitoharju. "Computer and Stress in Social Healthcare Industries." In E-Health Systems Diffusion and Use: The Innovation, the User and the Use IT Model, edited by Ton Spil and R.W. Schuring, 61-92. Hershey, PA: IGI Global, 2006. https://doi.org/10.4018/978-1-59140-423-1.ch004

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Abstract

Social and healthcare industries offer demanding occupations, as they are very human-contact intensive workplaces and, moreover, the customers are usually met in critical and not-wished-for situations. Possible actions are many, and seldom are there clear procedures on how to continue: Each customer contact is a place for genuine decisions. Add to this deliberate service situation a computer, and you can count on difficulties. Our focus is on how information systems affect the stress levels of health and social-care workers. Our empirical study shows–among many other factors–strong correlation between the use of computers and stress levels in the healthcare professions: The more computer use, the more stress. Wediscuss what could be done to manage stress levels in relationship to computer use in health and social-care industries. In conclusion, we wrap the research findings together and propose our extensions to the current knowledge on the relationship between stress and information systems in health care. Our most important finding is that when users understand the total collaborative work setting, computer work obtains meaning, and stress levels reduce.

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