MLA
Blinn, Nadine, et al. "Process-Oriented Information Modeling and Exchange Paradigm for the Support of Complex after Sales Services with Mobile Technologies: A Case Study in the German Machine and Plant Construction Industry." Service Intelligence and Service Science: Evolutionary Technologies and Challenges, edited by Ho-fung Leung, et al., IGI Global, 2011, pp. 227-244. https://doi.org/10.4018/978-1-61520-819-7.ch012
APA
Blinn, N., Nüttgens, M., Dollmann, T., Thomas, O., Loos, P., & Schlicker, M. (2011). Process-Oriented Information Modeling and Exchange Paradigm for the Support of Complex after Sales Services with Mobile Technologies: A Case Study in the German Machine and Plant Construction Industry. In H. Leung, D. Chiu, & P. Hung (Eds.), Service Intelligence and Service Science: Evolutionary Technologies and Challenges (pp. 227-244). IGI Global. https://doi.org/10.4018/978-1-61520-819-7.ch012
Chicago
Blinn, Nadine, et al. "Process-Oriented Information Modeling and Exchange Paradigm for the Support of Complex after Sales Services with Mobile Technologies: A Case Study in the German Machine and Plant Construction Industry." In Service Intelligence and Service Science: Evolutionary Technologies and Challenges, edited by Ho-fung Leung, Dickson K.W. Chiu, and Patrick C.K. Hung, 227-244. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-61520-819-7.ch012
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