MLA
Cacia, Claudia, et al. "Internet Management for Communication-Distribution Interaction as a Means to Maximize Customer Consumption Experience: The Volagratis Case." Advanced Technologies Management for Retailing: Frameworks and Cases, edited by Eleonora Pantano and Harry Timmermans, IGI Global, 2011, pp. 145-178. https://doi.org/10.4018/978-1-60960-738-8.ch008
APA
Cacia, C., Aiello, L., Singer, P., & Ferri, A. (2011). Internet Management for Communication-Distribution Interaction as a Means to Maximize Customer Consumption Experience: The Volagratis Case. In E. Pantano & H. Timmermans (Eds.), Advanced Technologies Management for Retailing: Frameworks and Cases (pp. 145-178). IGI Global. https://doi.org/10.4018/978-1-60960-738-8.ch008
Chicago
Cacia, Claudia, et al. "Internet Management for Communication-Distribution Interaction as a Means to Maximize Customer Consumption Experience: The Volagratis Case." In Advanced Technologies Management for Retailing: Frameworks and Cases, edited by Eleonora Pantano and Harry Timmermans, 145-178. Hershey, PA: IGI Global, 2011. https://doi.org/10.4018/978-1-60960-738-8.ch008
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