Welcome to the InfoSci Platform
Reference Hub1
VoIP Quality and Security Issues for Consumers and Small Businesses

VoIP Quality and Security Issues for Consumers and Small Businesses

David Bell, Sunil Hazari
Copyright: © 2009 |Pages: 11
ISBN13: 9781605661940|ISBN10: 1605661945|EISBN13: 9781605661957
DOI: 10.4018/978-1-60566-194-0.ch038
Cite Chapter Cite Chapter

MLA

Bell, David, and Sunil Hazari. "VoIP Quality and Security Issues for Consumers and Small Businesses." Handbook of Research on Telecommunications Planning and Management for Business, edited by In Lee, IGI Global, 2009, pp. 588-598. https://doi.org/10.4018/978-1-60566-194-0.ch038

APA

Bell, D. & Hazari, S. (2009). VoIP Quality and Security Issues for Consumers and Small Businesses. In I. Lee (Ed.), Handbook of Research on Telecommunications Planning and Management for Business (pp. 588-598). IGI Global. https://doi.org/10.4018/978-1-60566-194-0.ch038

Chicago

Bell, David, and Sunil Hazari. "VoIP Quality and Security Issues for Consumers and Small Businesses." In Handbook of Research on Telecommunications Planning and Management for Business, edited by In Lee, 588-598. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-194-0.ch038

Export Reference

Mendeley
Favorite

Abstract

VoIP is the use of Internet protocols to provide telephone services that have previously been delivered over traditional telephone networks. Advantages of VoIP include cost, portability, and functionality which are the main reasons that many consumers and small businesses are considering this technology as a replacement to traditional telephone services. There are however risks associated with VoIP services which impact quality and security of the phone system for voice communications. This chapter reviews issues related to quality and security as faced by consumers and small businesses. Recommendations are provided to improve call quality and mitigate threats faced in the VoIP environment.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.