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The Strategic Contribution of ERP Systems to the Formulation of Non-Financial Key Performance Measures (KPIs) in Logistics Activities: An Exploratory Study in Northern Greece

The Strategic Contribution of ERP Systems to the Formulation of Non-Financial Key Performance Measures (KPIs) in Logistics Activities: An Exploratory Study in Northern Greece

Fotios Misopoulos, Sophia P. Asprodini
Copyright: © 2013 |Pages: 15
ISBN13: 9781466639140|ISBN10: 1466639148|EISBN13: 9781466639157
DOI: 10.4018/978-1-4666-3914-0.ch010
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MLA

Misopoulos, Fotios, and Sophia P. Asprodini. "The Strategic Contribution of ERP Systems to the Formulation of Non-Financial Key Performance Measures (KPIs) in Logistics Activities: An Exploratory Study in Northern Greece." E-Logistics and E-Supply Chain Management: Applications for Evolving Business, edited by Deryn Graham, et al., IGI Global, 2013, pp. 182-196. https://doi.org/10.4018/978-1-4666-3914-0.ch010

APA

Misopoulos, F. & Asprodini, S. P. (2013). The Strategic Contribution of ERP Systems to the Formulation of Non-Financial Key Performance Measures (KPIs) in Logistics Activities: An Exploratory Study in Northern Greece. In D. Graham, I. Manikas, & D. Folinas (Eds.), E-Logistics and E-Supply Chain Management: Applications for Evolving Business (pp. 182-196). IGI Global. https://doi.org/10.4018/978-1-4666-3914-0.ch010

Chicago

Misopoulos, Fotios, and Sophia P. Asprodini. "The Strategic Contribution of ERP Systems to the Formulation of Non-Financial Key Performance Measures (KPIs) in Logistics Activities: An Exploratory Study in Northern Greece." In E-Logistics and E-Supply Chain Management: Applications for Evolving Business, edited by Deryn Graham, Ioannis Manikas, and Dimitris K. Folinas, 182-196. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-3914-0.ch010

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Abstract

The purpose of this chapter is the thorough observation of supply chains within the broader geographical area of Northern Greece in order to recognize whether organizations formulate and use KPIs in order to evaluate performance. The essence of developing useful KPIs with regard to supply chain performance is the identification of the gap between planning and executing while KPIs also give an indication about areas that are in need of corrective action. However, due to the fact that the Greek region has maintained narrow manufacturing activities as a result of its economic situation in the past five years, the research is focused on that part of the supply chain associated to logistics and customer service.

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