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A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues

A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues

Evellin Cardoso, João Paulo A. Almeida, Renata S. S. Guizzardi, Giancarlo Guizzardi
Copyright: © 2013 |Pages: 19
ISBN13: 9781466641617|ISBN10: 1466641614|EISBN13: 9781466641624
DOI: 10.4018/978-1-4666-4161-7.ch010
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MLA

Cardoso, Evellin, et al. "A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues." Frameworks for Developing Efficient Information Systems: Models, Theory, and Practice, edited by John Krogstie, IGI Global, 2013, pp. 226-244. https://doi.org/10.4018/978-1-4666-4161-7.ch010

APA

Cardoso, E., Almeida, J. P., Guizzardi, R. S., & Guizzardi, G. (2013). A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues. In J. Krogstie (Ed.), Frameworks for Developing Efficient Information Systems: Models, Theory, and Practice (pp. 226-244). IGI Global. https://doi.org/10.4018/978-1-4666-4161-7.ch010

Chicago

Cardoso, Evellin, et al. "A Method for Eliciting Goals for Business Process Models based on Non-Functional Requirements Catalogues." In Frameworks for Developing Efficient Information Systems: Models, Theory, and Practice, edited by John Krogstie, 226-244. Hershey, PA: IGI Global, 2013. https://doi.org/10.4018/978-1-4666-4161-7.ch010

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Abstract

While traditional approaches in business process modeling tend to focus on “how” the business processes are performed (adopting a behavioral description in which business processes are described in terms of procedural aspects), in goal-oriented business process modeling, the proposals strive to extend traditional business process methodologies by providing a dimension of intentionality to business processes. One of the key difficulties in enabling one to model goal-oriented processes concerns the identification or elicitation of goals. This paper reports on a case study conducted in a Brazilian hospital, which obtained several goal models represented in i*/Tropos, each of which correspond to a business process also modeled in the scope of the study. NFR catalogues were helpful in goal elicitation, uncovering goals that did not come up during previous interviews prior to these catalogues’ use.

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