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Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies

Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies

Bruce Dienes, Michael Gurstein
Copyright: © 1999 |Pages: 15
ISBN13: 9781878289568|ISBN10: 187828956X
DOI: 10.4018/978-1-878289-56-8.ch015
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MLA

Dienes, Bruce, and Michael Gurstein. "Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies." Success and Pitfalls of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 1999, pp. 159-173. https://doi.org/10.4018/978-1-878289-56-8.ch015

APA

Dienes, B. & Gurstein, M. (1999). Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies. In M. Khosrow-Pour, D.B.A. (Ed.), Success and Pitfalls of Information Technology Management (pp. 159-173). IGI Global. https://doi.org/10.4018/978-1-878289-56-8.ch015

Chicago

Dienes, Bruce, and Michael Gurstein. "Remote Management of a Province-Wide Youth Employment Program Using Internet Technologies." In Success and Pitfalls of Information Technology Management, edited by Mehdi Khosrow-Pour, D.B.A., 159-173. Hershey, PA: IGI Global, 1999. https://doi.org/10.4018/978-1-878289-56-8.ch015

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Abstract

A province-wide network of Community Access Internet sites was supported during the summers of 1996 and 1997 by Wire Nova Scotia (WiNS), a government funded program to provide staffing, training and technical support for these centres. The program was managed remotely from an office in Sydney, Nova Scotia (Canada) using a variety of Internet-based technologies, including email, a web site, conference boards, real-time chat, and mailing lists. Remote management enabled the efficient and low-cost operation of a program involving 67 sites with field placements, plus six regional coordinators and the technical and administrative staff at the hub in Sydney. Effectiveness of remote management was enhanced when employees participated in an initial face-to-face regional training workshop. This training not only familiarized the employees with the communications technologies, but, perhaps more importantly, put a human face and personality to the messages that later came electronically over the Intranet.

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