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The Rise of “Environmental Sustainability Knowledge” in Business Strategy and Entrepreneurship: An IT-Enabled Knowledge-Based View of Tourism Operators

The Rise of “Environmental Sustainability Knowledge” in Business Strategy and Entrepreneurship: An IT-Enabled Knowledge-Based View of Tourism Operators

Jean Marie Ip-Soo-Ching, Suzanne Zyngier
Copyright: © 2014 |Pages: 18
ISBN13: 9781466647534|ISBN10: 1466647531|EISBN13: 9781466647541
DOI: 10.4018/978-1-4666-4753-4.ch002
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MLA

Ip-Soo-Ching, Jean Marie, and Suzanne Zyngier. "The Rise of “Environmental Sustainability Knowledge” in Business Strategy and Entrepreneurship: An IT-Enabled Knowledge-Based View of Tourism Operators." International Business Strategy and Entrepreneurship: An Information Technology Perspective, edited by Patricia Ordóñez de Pablos, IGI Global, 2014, pp. 23-40. https://doi.org/10.4018/978-1-4666-4753-4.ch002

APA

Ip-Soo-Ching, J. M. & Zyngier, S. (2014). The Rise of “Environmental Sustainability Knowledge” in Business Strategy and Entrepreneurship: An IT-Enabled Knowledge-Based View of Tourism Operators. In P. Ordóñez de Pablos (Ed.), International Business Strategy and Entrepreneurship: An Information Technology Perspective (pp. 23-40). IGI Global. https://doi.org/10.4018/978-1-4666-4753-4.ch002

Chicago

Ip-Soo-Ching, Jean Marie, and Suzanne Zyngier. "The Rise of “Environmental Sustainability Knowledge” in Business Strategy and Entrepreneurship: An IT-Enabled Knowledge-Based View of Tourism Operators." In International Business Strategy and Entrepreneurship: An Information Technology Perspective, edited by Patricia Ordóñez de Pablos, 23-40. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-4753-4.ch002

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Abstract

This chapter articulates a conceptual framework to analyse the management of environmental sustainability knowledge in tourism that is underpinned by both the knowledge-based view of the firm (Grant, 1996; Spender, 1996) and the KM Life Cycle (Liebowitz & Beckman, 1998; Salisbury, 2012). This deliberate management of knowledge enables NTOs to build a knowledge-base about the natural environment and to use that knowledge for environmental sustainability, business sustainability, and local community education. Ten NTOs in Australia, Malaysia, Thailand, and Vietnam were investigated to analyse their KM of environmental sustainability. In supporting the knowledge-based view and KM of environmental sustainability knowledge, a further conceptual framework is also advanced for the analysis of how Information Technology enables environmental sustainability knowledge to be created, captured, shared, and applied at NTOs among their staff, customers, and communities.

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