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Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model

Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model

Peter Mazebe II Mothataesi Sebina, Saul F. C. Zulu
ISBN13: 9781466658684|ISBN10: 1466658681|EISBN13: 9781466658691
DOI: 10.4018/978-1-4666-5868-4.ch014
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MLA

Sebina, Peter Mazebe II Mothataesi, and Saul F. C. Zulu. "Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model." Digital Access and E-Government: Perspectives from Developing and Emerging Countries, edited by Peter Mazebe II Mothataesi Sebina, et al., IGI Global, 2014, pp. 211-234. https://doi.org/10.4018/978-1-4666-5868-4.ch014

APA

Sebina, P. M. & Zulu, S. F. (2014). Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model. In P. Mothataesi Sebina, K. Moahi, & K. Bwalya (Eds.), Digital Access and E-Government: Perspectives from Developing and Emerging Countries (pp. 211-234). IGI Global. https://doi.org/10.4018/978-1-4666-5868-4.ch014

Chicago

Sebina, Peter Mazebe II Mothataesi, and Saul F. C. Zulu. "Botswana's e-Government Programme: The Case for a Multi-Stakeholder e-Trust Model." In Digital Access and E-Government: Perspectives from Developing and Emerging Countries, edited by Peter Mazebe II Mothataesi Sebina, Kgomotso Hildegard Moahi, and Kelvin Joseph Bwalya, 211-234. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5868-4.ch014

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Abstract

Although Botswana has realised the importance of e-Government, its acceptance by citizens, the private sector, Community Based Organisations (CBOs) and Civil Society Organisations (CSOs) is essential. The acceptance will be an indication whether these three stakeholders have trust on e-Government. Trust, which is seen as critical to the acceptance of e-Government, normally centres on citizen trust and overlooks other key stakeholders in the e-Government process. Using Botswana as a case study, this chapter proposes a multi-stakeholder e-Government trust model which focuses on citizen trust and trust perspectives from the government, private sector, CBOs and CSOs. The multi-stakeholder trust model stimulates governments to be mindful of trust and how it permeates the acceptance of e-Government.

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