Infoprocess

Infoprocess

ISBN13: 9781466659865|ISBN10: 1466659866|EISBN13: 9781466659872
DOI: 10.4018/978-1-4666-5986-5.ch007
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MLA

Bob Travica. "Infoprocess." Examining the Informing View of Organization: Applying Theoretical and Managerial Approaches, IGI Global, 2014, pp.222-255. https://doi.org/10.4018/978-1-4666-5986-5.ch007

APA

B. Travica (2014). Infoprocess. IGI Global. https://doi.org/10.4018/978-1-4666-5986-5.ch007

Chicago

Bob Travica. "Infoprocess." In Examining the Informing View of Organization: Applying Theoretical and Managerial Approaches. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-5986-5.ch007

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Abstract

This chapter explores the concept of infoprocess. Concepts of process in various disciplines are examined in preparation to conceptualizing process from the management and IS perspectives. Business Process Reengineering (BPR) and Business Process Management (BPM) are discussed as the approaches relevant for IS research. The discussion proceeds to infoprocess (short for “informing process”), which is defined in terms of interrelated informing activities that deliver an outcome to a customer. The concept of infoprocesses involves aspects of data, cognition, and their intersection that results in information. Many organizational processes are infoprocesses, or have infoprocess segments. An analytical framework that applies to business process and infoprocess alike is elaborated. It includes two essential segments—design and performance. Infoprocess design is discussed in terms of composition, coordination, complexity, flexibility, and technology. Infoprocess performance is discussed in terms of process time, costs, and customer value. Process design determines process performance. Better performance can be achieved by optimizing each design aspect. Ensuing discussion covers the process-centered organization in conjunction with Enterprise Resource Planning systems and the BPR methodology. Challenges of BPR are examined and contrasted to the BPM approach. In the second part of the chapter, attention turns to the role of process approach in advanced forms of organizing. The virtual organization is discussed and expanded with exploring virtualness at large and a model of Tree of Virtual Life. Next, organizations enabling e-commerce and the mobile enterprise are examined from the process perspective. The discussion concludes by looking at potential perils of the process approach framed as a collision of different concepts of time.

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