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ICT: Obstacle or Enabler for Social Inclusion? The Impacts of New Technologies on Governance

ICT: Obstacle or Enabler for Social Inclusion? The Impacts of New Technologies on Governance

Sylvia Archmann, Astrid Guiffart
Copyright: © 2014 |Pages: 17
ISBN13: 9781466661066|ISBN10: 1466661062|EISBN13: 9781466661073
DOI: 10.4018/978-1-4666-6106-6.ch004
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MLA

Archmann, Sylvia, and Astrid Guiffart. "ICT: Obstacle or Enabler for Social Inclusion? The Impacts of New Technologies on Governance." E-Governance and Social Inclusion: Concepts and Cases, edited by Scott Baum and Arun Mahizhnan, IGI Global, 2014, pp. 45-61. https://doi.org/10.4018/978-1-4666-6106-6.ch004

APA

Archmann, S. & Guiffart, A. (2014). ICT: Obstacle or Enabler for Social Inclusion? The Impacts of New Technologies on Governance. In S. Baum & A. Mahizhnan (Eds.), E-Governance and Social Inclusion: Concepts and Cases (pp. 45-61). IGI Global. https://doi.org/10.4018/978-1-4666-6106-6.ch004

Chicago

Archmann, Sylvia, and Astrid Guiffart. "ICT: Obstacle or Enabler for Social Inclusion? The Impacts of New Technologies on Governance." In E-Governance and Social Inclusion: Concepts and Cases, edited by Scott Baum and Arun Mahizhnan, 45-61. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-6106-6.ch004

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Abstract

This analyzes how Information and Communication Technologies (ICT) can be used by governments to involve all citizens in society life through increased access to education, employment, public services, as well as participating in decision-making. Given the risks of deeper social exclusion associated with the lack of digital competences or capabilities, targeted measures to encourage ICT engagement may strategically be implemented to provide equal opportunities. Furthermore, digital technologies open up new communication channels that governments can use to deliver valuable citizen-oriented public services and foster social and political involvement. In order to reach inclusiveness and participation objectives, technology is obviously not enough. Some commitment to openness and transparency, as well as an effective assessment of policy outcomes range among the pillars of a successful approach to digital governance.

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