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Social Inclusion and OmbudsOffice Websites in Canada

Social Inclusion and OmbudsOffice Websites in Canada

Stewart Hyson
Copyright: © 2014 |Pages: 16
ISBN13: 9781466661066|ISBN10: 1466661062|EISBN13: 9781466661073
DOI: 10.4018/978-1-4666-6106-6.ch012
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MLA

Hyson, Stewart. "Social Inclusion and OmbudsOffice Websites in Canada." E-Governance and Social Inclusion: Concepts and Cases, edited by Scott Baum and Arun Mahizhnan, IGI Global, 2014, pp. 199-214. https://doi.org/10.4018/978-1-4666-6106-6.ch012

APA

Hyson, S. (2014). Social Inclusion and OmbudsOffice Websites in Canada. In S. Baum & A. Mahizhnan (Eds.), E-Governance and Social Inclusion: Concepts and Cases (pp. 199-214). IGI Global. https://doi.org/10.4018/978-1-4666-6106-6.ch012

Chicago

Hyson, Stewart. "Social Inclusion and OmbudsOffice Websites in Canada." In E-Governance and Social Inclusion: Concepts and Cases, edited by Scott Baum and Arun Mahizhnan, 199-214. Hershey, PA: IGI Global, 2014. https://doi.org/10.4018/978-1-4666-6106-6.ch012

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Abstract

The Internet and digital technology provide great potential for public sector organizations to broaden their scope of social inclusion and thereby better serve the populace. This is especially the case of the Ombudsman institution that exists to provide the public with an independent mechanism through which members of the public may seek redress of grievances of alleged administrative wrongdoings. However has the potential of what has been a reality in Canada been realized? This chapter takes a user's approach to depict what users find when they go online to lodge complaints with OmbudsOffices, both federally and provincially in Canada. For the most part, Canadian OmbudsOffices have been relatively conservative by placing online information that is also found in printed format.

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