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The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning

The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning

Sheida Soltani, Naeimeh Elkhani, Vahid Khatibi Bardsiri
Copyright: © 2014 |Volume: 10 |Issue: 2 |Pages: 22
ISSN: 1548-1115|EISSN: 1548-1123|EISBN13: 9781466654044|DOI: 10.4018/ijeis.2014040105
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MLA

Soltani, Sheida, et al. "The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning." IJEIS vol.10, no.2 2014: pp.81-102. http://doi.org/10.4018/ijeis.2014040105

APA

Soltani, S., Elkhani, N., & Bardsiri, V. K. (2014). The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning. International Journal of Enterprise Information Systems (IJEIS), 10(2), 81-102. http://doi.org/10.4018/ijeis.2014040105

Chicago

Soltani, Sheida, Naeimeh Elkhani, and Vahid Khatibi Bardsiri. "The Effects of Perceived Organizational Support and Organizational Citizenship Behaviors on Continuance Intention of Enterprise Resource Planning," International Journal of Enterprise Information Systems (IJEIS) 10, no.2: 81-102. http://doi.org/10.4018/ijeis.2014040105

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Abstract

Although perceived organizational support (POS) and organizational citizenship behaviors (OCBs) have long received research attention, little is known of the effects of POS and OCBs in the IS usage context, specifically in the context of enterprise resource planning (ERP) continuance. In this study, the authors integrate three research streams, including POS, OCBs, and ERP continuance intention into one model in order to investigate whether POS and OCBs: altruism, conscientiousness, courtesy, civic virtue, and sportsmanship affect ERP users' continuance intention. Grounded on social exchange theory (SET), this study examined the influence of POS on OCBs, satisfaction, and continuance. In addition, the authors also assessed the mediating effects of OCBs between POS and continuance. A survey utilizing a questionnaire was used to collect data and a total of 250 usable responses were analyzed by using partial least squares (PLS). The authors found that POS indirectly influence continuance intention through satisfaction and OCBs. Conscientiousness, civic virtue, and sportsmanship mediated the relationship between POS and continuance intention, but altruism and courtesy do not. Also, a number of implications for both researchers and managers are proposed.

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