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Identifying Resilient Actions in Decision Making During Emergencies

Identifying Resilient Actions in Decision Making During Emergencies

Marcelo Índio dos Reis, Marcos R.S. Borges, José Orlando Gomes
Copyright: © 2008 |Pages: 9
ISBN13: 9781599048437|ISBN10: 1599048434|EISBN13: 9781599048444
DOI: 10.4018/978-1-59904-843-7.ch050
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MLA

dos Reis, Marcelo Índio, et al. "Identifying Resilient Actions in Decision Making During Emergencies." Encyclopedia of Decision Making and Decision Support Technologies, edited by Frederic Adam and Patrick Humphreys, IGI Global, 2008, pp. 434-442. https://doi.org/10.4018/978-1-59904-843-7.ch050

APA

dos Reis, M. Í., Borges, M. R., & Gomes, J. O. (2008). Identifying Resilient Actions in Decision Making During Emergencies. In F. Adam & P. Humphreys (Eds.), Encyclopedia of Decision Making and Decision Support Technologies (pp. 434-442). IGI Global. https://doi.org/10.4018/978-1-59904-843-7.ch050

Chicago

dos Reis, Marcelo Índio, Marcos R.S. Borges, and José Orlando Gomes. "Identifying Resilient Actions in Decision Making During Emergencies." In Encyclopedia of Decision Making and Decision Support Technologies, edited by Frederic Adam and Patrick Humphreys, 434-442. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-843-7.ch050

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Abstract

All emergency management phases demands knowledge that is embedded in procedures and also in the minds of people who handle them. Specifically in emergency response, a great amount of contextual information is generated which results from the development of the event, including the unplanned remedial actions carried out by the teams. Part of these remedial actions and decisions are made on the fly because they are not part of the formal procedures. After the event, the understanding and the analysis of these situations are important to refine the emergency plans. Many emergency investigations do this, but they usually concentrate on failures. Our approach is to concentrate on those actions that resulted in success. Telling stories is a natural way of transmitting tacit knowledge among individuals and groups. Stories are great vehicles for wrapping together elements of knowledge such as tacit knowledge, emotion, the core, and the context. They are a very powerful way to represent complex, multidimensional concepts. While a certain amount of knowledge can be reflected as information, stories hold the key to unlocking vital knowledge, which remains beyond the reach of codified information (Ruggles, 2004).

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