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Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital

Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital

Ulrich Wienand, Gabriele Rinaldi, Gloria Gianesini, Anna Ferrozzi, Luca Poretti, Giorgia Valpiani, Adriano Verzola
Copyright: © 2014 |Volume: 3 |Issue: 2 |Pages: 21
ISSN: 2160-9551|EISSN: 2160-956X|EISBN13: 9781466656321|DOI: 10.4018/ijrqeh.2014040102
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MLA

Wienand, Ulrich, et al. "Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital." IJRQEH vol.3, no.2 2014: pp.15-35. http://doi.org/10.4018/ijrqeh.2014040102

APA

Wienand, U., Rinaldi, G., Gianesini, G., Ferrozzi, A., Poretti, L., Valpiani, G., & Verzola, A. (2014). Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital. International Journal of Reliable and Quality E-Healthcare (IJRQEH), 3(2), 15-35. http://doi.org/10.4018/ijrqeh.2014040102

Chicago

Wienand, Ulrich, et al. "Management of Healthcare Processes Based on Measurement and Evaluation: Changing the Policy in an Italian Teaching Hospital," International Journal of Reliable and Quality E-Healthcare (IJRQEH) 3, no.2: 15-35. http://doi.org/10.4018/ijrqeh.2014040102

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Abstract

Clinical management and care outcome measures, which are now becoming mandatory in more and more countries, can influence the quality of care if they are relevant, evidence-based, carefully crafted and subjected to periodical quality review. Over a period of 13 years, a large Italian teaching hospital has used this framework to develop a performance measurement system, comprising a total of 768 internal and 67 external measures, with a view to improving service provision and accountability. The web-based performance measurement system does have a cost in terms of staffing and technological requirements, but the integration of the data it provides into the decision-making process can have a considerable impact on performance, and therefore quality of care.

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