Multichannel Service Delivery Architecture: A Case Study

Multichannel Service Delivery Architecture: A Case Study

Randall E. Duran, Anh Duc Do
ISBN13: 9781466663596|ISBN10: 1466663596|EISBN13: 9781466663602
DOI: 10.4018/978-1-4666-6359-6.ch023
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MLA

Duran, Randall E., and Anh Duc Do. "Multichannel Service Delivery Architecture: A Case Study." Handbook of Research on Innovations in Systems and Software Engineering, edited by Vicente García Díaz, et al., IGI Global, 2015, pp. 589-601. https://doi.org/10.4018/978-1-4666-6359-6.ch023

APA

Duran, R. E. & Duc Do, A. (2015). Multichannel Service Delivery Architecture: A Case Study. In V. Díaz, J. Lovelle, & B. García-Bustelo (Eds.), Handbook of Research on Innovations in Systems and Software Engineering (pp. 589-601). IGI Global. https://doi.org/10.4018/978-1-4666-6359-6.ch023

Chicago

Duran, Randall E., and Anh Duc Do. "Multichannel Service Delivery Architecture: A Case Study." In Handbook of Research on Innovations in Systems and Software Engineering, edited by Vicente García Díaz, Juan Manuel Cueva Lovelle, and B. Cristina Pelayo García-Bustelo, 589-601. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6359-6.ch023

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Abstract

System architectures that deliver real-time services to customers must be flexible, scalable, and support a wide range of communication channels. This chapter presents an architecture that was designed to support multiple delivery channels and was successfully used to implement mobile banking services. The considerations behind the design and the approach used to deliver SMS-based mobile services using service-oriented architecture principles are reviewed and some of the practical challenges that were encountered with the implementation are explored. The ability for this solution architecture to support other real-time service channels is also examined.

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