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Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action

Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action

Copyright: © 2015 |Pages: 18
ISBN13: 9781466665798|ISBN10: 1466665793|EISBN13: 9781466665804
DOI: 10.4018/978-1-4666-6579-8.ch009
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MLA

Abdul Raufu Ambali and Ahmad Naqiyuddin Bakar. "Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action." ICT Adoption and Application in the Malaysian Public Sector, IGI Global, 2015, pp.126-143. https://doi.org/10.4018/978-1-4666-6579-8.ch009

APA

A. Ambali & A. Bakar (2015). Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action. IGI Global. https://doi.org/10.4018/978-1-4666-6579-8.ch009

Chicago

Abdul Raufu Ambali and Ahmad Naqiyuddin Bakar. "Empirical Investigation of ICT Usage in Malaysian Public Sector using Extension of Theory of Reasoned Action." In ICT Adoption and Application in the Malaysian Public Sector. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-6579-8.ch009

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Abstract

The primary aim of this chapter is to examine the TRA in relation to ICT adoption by the Malaysian public sector. Prior experience using ICT was found to be antecedent of attitude towards ICT use among the users. TRA was also extended to find the nature of causal link between subjective norm and attitude itself, and the findings of the chapter show positive relationships between them at alpha level of p < 0.001. The significant contribution to the public sector is that adoption of ICT relies on technical know-how and/or the experience of how to use ICT to accomplish the goal. Experience of ICT and the presence of important individuals would make a user form positive attitude towards using ICT to do work according to the findings. The implication of such findings for policymakers here is to provide adequate ICT training for civil servants to make it more meaningful to them.

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