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Lean Continuous Improvement Builds Excellence and Engagement

Lean Continuous Improvement Builds Excellence and Engagement

Tom Huckabee
Copyright: © 2015 |Pages: 27
ISBN13: 9781466673205|ISBN10: 1466673206|EISBN13: 9781466673212
DOI: 10.4018/978-1-4666-7320-5.ch006
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MLA

Huckabee, Tom. "Lean Continuous Improvement Builds Excellence and Engagement." Lean Six Sigma Approaches in Manufacturing, Services, and Production, edited by Edem G. Tetteh and Benedict M. Uzochukwu, IGI Global, 2015, pp. 147-173. https://doi.org/10.4018/978-1-4666-7320-5.ch006

APA

Huckabee, T. (2015). Lean Continuous Improvement Builds Excellence and Engagement. In E. Tetteh & B. Uzochukwu (Eds.), Lean Six Sigma Approaches in Manufacturing, Services, and Production (pp. 147-173). IGI Global. https://doi.org/10.4018/978-1-4666-7320-5.ch006

Chicago

Huckabee, Tom. "Lean Continuous Improvement Builds Excellence and Engagement." In Lean Six Sigma Approaches in Manufacturing, Services, and Production, edited by Edem G. Tetteh and Benedict M. Uzochukwu, 147-173. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-7320-5.ch006

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Abstract

The current management literature is replete with advocates for employee engagement. Not many would argue that engendering ownership and responsibility along with the reported organizational benefits are worth aspiring to achieve. However, the actual results of workplace surveys report disengagement appears to be more the norm in spite of management best efforts. As organizational success and growth come, things start falling apart, resulting in missed deliveries, waste, worker frustration, dissatisfied customers, and lower profit margins. Lean best practices, heralded by many marketplace leaders, demonstrate results-oriented and proven ways of gaining employee engagement from extraordinary process performance to everyone's satisfaction (customers, owners, employees, community). This chapter is a cataloguing of the employee engagement characteristics matched to prevalent Lean processing principles. Lean is promoted in this work as providing a mature and proven system for advancing engagement even while improving processes.

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