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Frameworks and Issues for a Shared Service Approach to Technology in Higher Education

Frameworks and Issues for a Shared Service Approach to Technology in Higher Education

Judith Lewis, Yakut Gazi
Copyright: © 2015 |Pages: 21
ISBN13: 9781466681705|ISBN10: 1466681705|EISBN13: 9781466681712
DOI: 10.4018/978-1-4666-8170-5.ch014
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MLA

Lewis, Judith, and Yakut Gazi. "Frameworks and Issues for a Shared Service Approach to Technology in Higher Education." Handbook of Research on Innovative Technology Integration in Higher Education, edited by Fredrick Muyia Nafukho and Beverly J. Irby, IGI Global, 2015, pp. 282-302. https://doi.org/10.4018/978-1-4666-8170-5.ch014

APA

Lewis, J. & Gazi, Y. (2015). Frameworks and Issues for a Shared Service Approach to Technology in Higher Education. In F. Nafukho & B. Irby (Eds.), Handbook of Research on Innovative Technology Integration in Higher Education (pp. 282-302). IGI Global. https://doi.org/10.4018/978-1-4666-8170-5.ch014

Chicago

Lewis, Judith, and Yakut Gazi. "Frameworks and Issues for a Shared Service Approach to Technology in Higher Education." In Handbook of Research on Innovative Technology Integration in Higher Education, edited by Fredrick Muyia Nafukho and Beverly J. Irby, 282-302. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8170-5.ch014

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Abstract

In this chapter, the authors present the multiple frameworks and issues attendant to the shared service approach of leveraging information technology in higher education. The shared services model has been implemented in the business sector for many years, and government and higher education have more recently looked to that model in response to leaner budgets and more intense scrutiny of expenditures. The authors review current research on shared service design and discuss the shared service paradigm utilizing the frameworks of organizational structure and knowledge capital, change management, disruptive innovation theory, competitive advantage, leadership, and governance in a shared service context. Factors for successful shared service implementations are discussed and future directions are proposed.

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