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Financial Implications of Relationship Marketing in Airline Business

Financial Implications of Relationship Marketing in Airline Business

Hasan Dinçer, Ümit Hacıoğlu, Aydın Özdemir
Copyright: © 2015 |Pages: 43
ISBN13: 9781466674844|ISBN10: 1466674849|EISBN13: 9781466674851
DOI: 10.4018/978-1-4666-7484-4.ch025
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MLA

Dinçer, Hasan, et al. "Financial Implications of Relationship Marketing in Airline Business." Handbook of Research on Behavioral Finance and Investment Strategies: Decision Making in the Financial Industry, edited by Zeynep Copur, IGI Global, 2015, pp. 405-447. https://doi.org/10.4018/978-1-4666-7484-4.ch025

APA

Dinçer, H., Hacıoğlu, Ü., & Özdemir, A. (2015). Financial Implications of Relationship Marketing in Airline Business. In Z. Copur (Ed.), Handbook of Research on Behavioral Finance and Investment Strategies: Decision Making in the Financial Industry (pp. 405-447). IGI Global. https://doi.org/10.4018/978-1-4666-7484-4.ch025

Chicago

Dinçer, Hasan, Ümit Hacıoğlu, and Aydın Özdemir. "Financial Implications of Relationship Marketing in Airline Business." In Handbook of Research on Behavioral Finance and Investment Strategies: Decision Making in the Financial Industry, edited by Zeynep Copur, 405-447. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-7484-4.ch025

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Abstract

Relationship marketing promises a change from vendor, product and price centered marketing concept to a new people, long-term relationships and value centered marketing concept for airline companies in search of a messiah who will rescue them from bleeding to death because of monopolized supply market, duplicated services, financial crises, heavy pressure of competition and low profit margins. In this chapter, definitions and short background of relationship marketing are revised by focusing on components of the concept and relations with customer loyalty, customer value and basic notions. A glance at the airline industry takes place with a focus on relationship marketing and airline business on the basis of implication aspects such as frequent flyer programs, global distribution systems and internet. Specifically, domains of relationship marketing concept on the airline business are analyzed in detail specific to cost and profitability balance.

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