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Knowledge Management and Electronic Records Management in the Realm of E-Government: Case of Botswana

Knowledge Management and Electronic Records Management in the Realm of E-Government: Case of Botswana

Kelvin Joseph Bwalya, Saul F. C. Zulu, Peter Mazebe II Mothataesi Sebina
Copyright: © 2015 |Pages: 23
ISBN13: 9781466684300|ISBN10: 1466684305|EISBN13: 9781466684317
DOI: 10.4018/978-1-4666-8430-0.ch010
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MLA

Bwalya, Kelvin Joseph, et al. "Knowledge Management and Electronic Records Management in the Realm of E-Government: Case of Botswana." Digital Solutions for Contemporary Democracy and Government, edited by Kelvin Joseph Bwalya and Stephen Mutula, IGI Global, 2015, pp. 166-188. https://doi.org/10.4018/978-1-4666-8430-0.ch010

APA

Bwalya, K. J., Zulu, S. F., & Mothataesi Sebina, P. M. (2015). Knowledge Management and Electronic Records Management in the Realm of E-Government: Case of Botswana. In K. Bwalya & S. Mutula (Eds.), Digital Solutions for Contemporary Democracy and Government (pp. 166-188). IGI Global. https://doi.org/10.4018/978-1-4666-8430-0.ch010

Chicago

Bwalya, Kelvin Joseph, Saul F. C. Zulu, and Peter Mazebe II Mothataesi Sebina. "Knowledge Management and Electronic Records Management in the Realm of E-Government: Case of Botswana." In Digital Solutions for Contemporary Democracy and Government, edited by Kelvin Joseph Bwalya and Stephen Mutula, 166-188. Hershey, PA: IGI Global, 2015. https://doi.org/10.4018/978-1-4666-8430-0.ch010

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Abstract

The recent past has seen many interventions aimed at merging traditional records management approaches with emerging trends such as electronic records (e-Records), electronic government (e-Government) and Knowledge Management (KM). This has largely cascaded from the belief that appropriate records management practices may positively contribute to transparency, accountability, efficiency and increased productivity both in the public and private sector business value chains. However, realization of the full potential of records management in the realm of e-Government cannot be achieved if multi-disciplinary factors impacting on records management are ignored when drawing implementation strategies and roadmaps. This chapter utilizes extensive literature reviews to probe the best ways of implementing records management with KM in the public sector in the context of e-Government. The chapter posits that the application of KM is still in its infancy as the concept had yet to take root in the public sector.

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