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Digital Restrictions at Work: Exploring How Selectively Exclusive Policies Affect Crisis Communication

Digital Restrictions at Work: Exploring How Selectively Exclusive Policies Affect Crisis Communication

Jessica L. Ford, Keri K. Stephens, Jacob S. Ford
Copyright: © 2014 |Volume: 6 |Issue: 4 |Pages: 10
ISSN: 1937-9390|EISSN: 1937-9420|EISBN13: 9781466654945|DOI: 10.4018/IJISCRAM.2014100102
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MLA

Ford, Jessica L., et al. "Digital Restrictions at Work: Exploring How Selectively Exclusive Policies Affect Crisis Communication." IJISCRAM vol.6, no.4 2014: pp.19-28. http://doi.org/10.4018/IJISCRAM.2014100102

APA

Ford, J. L., Stephens, K. K., & Ford, J. S. (2014). Digital Restrictions at Work: Exploring How Selectively Exclusive Policies Affect Crisis Communication. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 6(4), 19-28. http://doi.org/10.4018/IJISCRAM.2014100102

Chicago

Ford, Jessica L., Keri K. Stephens, and Jacob S. Ford. "Digital Restrictions at Work: Exploring How Selectively Exclusive Policies Affect Crisis Communication," International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 6, no.4: 19-28. http://doi.org/10.4018/IJISCRAM.2014100102

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Abstract

As mobile devices become more pervasive, there is an assumption that mobile use is ubiquitous within organizations. However, some organizations enforce policies that restrict mobile use at work, often ignoring the ethical safety implications of these decisions. This study explores how a mobile device ban at work affects how employees receive urgent information. Based on previous research on the digital divide and organizational justice, this study examines two different types of organizations with similar policies restricting mobile use at work. Here the authors address how organizations operating under these policies play a unique gatekeeping role in managing safety and emergency information. Three major themes emerged from the data: lost information, forgotten workers, and worker dispersion. These themes bring attention to the implications of digital restrictions, which prevent certain employees from receiving crucial information in an emergency. The findings from this research encourage more inclusive policies around mobile use and prompt future research on digital inequality in the workplace.

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