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HRIS as Drivers to Introduce Total Quality in HRM

HRIS as Drivers to Introduce Total Quality in HRM

Miguel Blanco Callejo
Copyright: © 2009 |Pages: 7
ISBN13: 9781599048833|ISBN10: 1599048833|EISBN13: 9781599048840
DOI: 10.4018/978-1-59904-883-3.ch064
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MLA

Callejo, Miguel Blanco. "HRIS as Drivers to Introduce Total Quality in HRM." Encyclopedia of Human Resources Information Systems: Challenges in e-HRM, edited by Teresa Torres-Coronas and Mario Arias-Oliva, IGI Global, 2009, pp. 434-440. https://doi.org/10.4018/978-1-59904-883-3.ch064

APA

Callejo, M. B. (2009). HRIS as Drivers to Introduce Total Quality in HRM. In T. Torres-Coronas & M. Arias-Oliva (Eds.), Encyclopedia of Human Resources Information Systems: Challenges in e-HRM (pp. 434-440). IGI Global. https://doi.org/10.4018/978-1-59904-883-3.ch064

Chicago

Callejo, Miguel Blanco. "HRIS as Drivers to Introduce Total Quality in HRM." In Encyclopedia of Human Resources Information Systems: Challenges in e-HRM, edited by Teresa Torres-Coronas and Mario Arias-Oliva, 434-440. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-59904-883-3.ch064

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Abstract

Many studies have shown that total quality management (TQM) represents an up-to-date approach to the management of companies in a complex, turbulent, and global environment. In fact, TQM, as a multidimensional concept, offers the most advanced approach and a wider perspective on quality management that analyzes in depth its impact on strategic management, human resource, and information systems areas (Dale & Cooper, 1994; Wilkinson, Redman, Snape, & Marchington, 1998). In this article, TQM application in human resource management (HRM) (in terms of practices and implications for the company) and the role that technology and information systems could play as drivers in reaching HRM policy objectives are studied. To do this, TQM philosophy is introduced and, subsequently, the three main elements related to TQM implementation in HRM are discussed: the definition of the “success cycle”; the concept of “inverted pyramid,” an organizational structure designed to satisfy client needs, and where employees stay “at the top”; and the essential role that human resource information systems (HRIS) could play in the application of TQM to HRM, increasing employee satisfaction and enhancing customer needs satisfaction and loyalty.

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