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Alignment with Sound Relationships and SLA Support

Alignment with Sound Relationships and SLA Support

AC Leonard
Copyright: © 2009 |Pages: 6
ISBN13: 9781605660264|ISBN10: 1605660264|EISBN13: 9781605660271
DOI: 10.4018/978-1-60566-026-4.ch023
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MLA

Leonard, AC. "Alignment with Sound Relationships and SLA Support." Encyclopedia of Information Science and Technology, Second Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2009, pp. 130-135. https://doi.org/10.4018/978-1-60566-026-4.ch023

APA

Leonard, A. (2009). Alignment with Sound Relationships and SLA Support. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, Second Edition (pp. 130-135). IGI Global. https://doi.org/10.4018/978-1-60566-026-4.ch023

Chicago

Leonard, AC. "Alignment with Sound Relationships and SLA Support." In Encyclopedia of Information Science and Technology, Second Edition, edited by Mehdi Khosrow-Pour, D.B.A., 130-135. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-026-4.ch023

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Abstract

International data corportation surveyed 283 top executives across three vertical industries: finance, manufacturing, and retail/wholesale. They found "a strong correlation between the effectiveness of the IT department (IS organization) and the relationship between the CIO and the CEO. "We suspect taht this relationship, if it is close, permits the CIO to develop the IT department (IS organization) into a service that delivers competitive advantage for the company, thus enhancing the careers of every IT professional in the organization." In other words, "a certain amount of mutual esteem will help IT (IS) function as a business partner." In terms of alignment, sound relationships between IT and the business become even more important. Boar (1994) states that aligning with anything other than the customer leads to momentary success. For the IT function to achieve a state of alignment with the business, it must align with the businses scope, and through that business scope enable all business functions and processes to serve the customers in a superior manner.

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