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Exploring Workplace Experiences of Information Literacy through Environmental Scanning Process

Exploring Workplace Experiences of Information Literacy through Environmental Scanning Process

Xue Zhang, Shaheen Majid, Schubert Foo
Copyright: © 2016 |Pages: 17
ISBN13: 9781466686328|ISBN10: 1466686324|EISBN13: 9781466686335
DOI: 10.4018/978-1-4666-8632-8.ch088
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MLA

Zhang, Xue, et al. "Exploring Workplace Experiences of Information Literacy through Environmental Scanning Process." Professional Development and Workplace Learning: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 1614-1630. https://doi.org/10.4018/978-1-4666-8632-8.ch088

APA

Zhang, X., Majid, S., & Foo, S. (2016). Exploring Workplace Experiences of Information Literacy through Environmental Scanning Process. In I. Management Association (Ed.), Professional Development and Workplace Learning: Concepts, Methodologies, Tools, and Applications (pp. 1614-1630). IGI Global. https://doi.org/10.4018/978-1-4666-8632-8.ch088

Chicago

Zhang, Xue, Shaheen Majid, and Schubert Foo. "Exploring Workplace Experiences of Information Literacy through Environmental Scanning Process." In Professional Development and Workplace Learning: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1614-1630. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-8632-8.ch088

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Abstract

Information Literacy (IL), as a key component of education for decades, has been underemphasized at the workplace. This chapter reports on a study aimed to explore workplace experiences of IL through the environmental scanning process adopted by the travel industry in Singapore. Some 42 travel agent companies responded to the survey, and 13 employees, representing various functional units and hierarchical levels, participated in the follow up interviews after the survey. It was found that IL skills had significant influence on the quality of information for decision-making. Senior Managers were satisfied with their employees' overall level of IL skills. However, many problems still surfaced during the environmental scanning process, such as inability to find the needed information, overreliance on habitual information sources, and improper storage of information.

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