MLA
Xu, Amanda, and Sharon Q. Yang. "Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 E-Agent Framework." Mobile Computing and Wireless Networks: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 395-428. https://doi.org/10.4018/978-1-4666-8751-6.ch018
APA
Xu, A. & Yang, S. Q. (2016). Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 E-Agent Framework. In I. Management Association (Ed.), Mobile Computing and Wireless Networks: Concepts, Methodologies, Tools, and Applications (pp. 395-428). IGI Global. https://doi.org/10.4018/978-1-4666-8751-6.ch018
Chicago
Xu, Amanda, and Sharon Q. Yang. "Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 E-Agent Framework." In Mobile Computing and Wireless Networks: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 395-428. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-8751-6.ch018
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