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Collaborative Governance Matters to E-Government Interoperability: An Analysis of Citizen-Centric Integrated Interoperable E-Government Implementation in Saudi Arabia

Collaborative Governance Matters to E-Government Interoperability: An Analysis of Citizen-Centric Integrated Interoperable E-Government Implementation in Saudi Arabia

Akemi Takeoka Chatfield, Jazem AlAnazi
Copyright: © 2016 |Pages: 23
ISBN13: 9781466694613|ISBN10: 1466694610|EISBN13: 9781466694620
DOI: 10.4018/978-1-4666-9461-3.ch049
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MLA

Chatfield, Akemi Takeoka, and Jazem AlAnazi. "Collaborative Governance Matters to E-Government Interoperability: An Analysis of Citizen-Centric Integrated Interoperable E-Government Implementation in Saudi Arabia." Politics and Social Activism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 970-992. https://doi.org/10.4018/978-1-4666-9461-3.ch049

APA

Chatfield, A. T. & AlAnazi, J. (2016). Collaborative Governance Matters to E-Government Interoperability: An Analysis of Citizen-Centric Integrated Interoperable E-Government Implementation in Saudi Arabia. In I. Management Association (Ed.), Politics and Social Activism: Concepts, Methodologies, Tools, and Applications (pp. 970-992). IGI Global. https://doi.org/10.4018/978-1-4666-9461-3.ch049

Chicago

Chatfield, Akemi Takeoka, and Jazem AlAnazi. "Collaborative Governance Matters to E-Government Interoperability: An Analysis of Citizen-Centric Integrated Interoperable E-Government Implementation in Saudi Arabia." In Politics and Social Activism: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 970-992. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9461-3.ch049

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Abstract

E-government policy initiatives for implementing citizen-centric integrated interoperable (CII) e-government services have gained international validity by governments worldwide. Despite extensive deliberations in e-government literature, however, successfully implementing strategic, institutional, and technological changes required by citizen-centric (vis-à-vis government-centric) e-government remains an unresolved theoretical and pragmatic conundrum. CII e-government systems are characterized by greater diversity in stakeholders, processes, technologies, applications, and big data, requiring greater cross-agency collaboration and process integration/standardization. Drawing from e-government interoperability and governance literatures, the authors examined the governance role in facilitating CII e-government implementation. The authors performed website and policy analyses of a successful implementation of Saudi Ministry portal, which exemplifies CII e-services. Results showed that government's earlier disconnected websites had not facilitated cross-agency information sharing required for citizen-centric e-government development. However, the authors found evidence that both e-government interoperability policy framework and collaborative governance had contributed to overcoming the implementation challenges and delivering CII e-government services to its diverse stakeholders.

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