MLA
Xu, Amanda, and Sharon Q. Yang. "Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 E-Agent Framework." Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2016, pp. 1641-1674. https://doi.org/10.4018/978-1-4666-9466-8.ch072
APA
Xu, A. & Yang, S. Q. (2016). Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 E-Agent Framework. In I. Management Association (Ed.), Web-Based Services: Concepts, Methodologies, Tools, and Applications (pp. 1641-1674). IGI Global. https://doi.org/10.4018/978-1-4666-9466-8.ch072
Chicago
Xu, Amanda, and Sharon Q. Yang. "Customer Relationship Management as an Imperative for Academic Libraries: A Conceptual Model-121 E-Agent Framework." In Web-Based Services: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1641-1674. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9466-8.ch072
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