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Challenges and Issues in E-Banking Services and Operations in Developing Countries

Challenges and Issues in E-Banking Services and Operations in Developing Countries

Preeti Rana, Durgesh Pandey
Copyright: © 2016 |Pages: 45
ISBN13: 9781466697201|ISBN10: 1466697202|EISBN13: 9781466697218
DOI: 10.4018/978-1-4666-9720-1.ch013
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MLA

Rana, Preeti, and Durgesh Pandey. "Challenges and Issues in E-Banking Services and Operations in Developing Countries." Designing and Implementing Global Supply Chain Management, edited by Sudhanshu Joshi and Rohit Joshi, IGI Global, 2016, pp. 237-281. https://doi.org/10.4018/978-1-4666-9720-1.ch013

APA

Rana, P. & Pandey, D. (2016). Challenges and Issues in E-Banking Services and Operations in Developing Countries. In S. Joshi & R. Joshi (Eds.), Designing and Implementing Global Supply Chain Management (pp. 237-281). IGI Global. https://doi.org/10.4018/978-1-4666-9720-1.ch013

Chicago

Rana, Preeti, and Durgesh Pandey. "Challenges and Issues in E-Banking Services and Operations in Developing Countries." In Designing and Implementing Global Supply Chain Management, edited by Sudhanshu Joshi and Rohit Joshi, 237-281. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9720-1.ch013

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Abstract

In recent years we have seen a number of changes in banking sector of India. Main objective of banks is to create more value for customers; that is why most of the banks have begun to take an innovative approach for this purpose. In the world of banking and finance, nothing stands still. Now a day's banking activities is not limited to deposit and lending money to customers Apart from traditional business, banks provide a wide range of services to satisfy the needs of all types of customers whether it is financial or non-financial needs from the smallest account holder to the largest company and in some cases of non-customers. As a result of recent developments, the entire banking industry has restructured and new technologies are also introduced to make it competitive. Revolution of Information Technology has made it possible to provide ease and flexibility in operations to customers thus making life simpler and easier so bank can provide a variety of products and services to the customers. The E-Banking process has changed the way of working of banks across the world. In the chapter, the author reviews the literature on “The issues and challenges of e-banking service operation” what is the perception of people towards E-Banking in different developing countries?” As E-Banking is an emerging concept in the field of commerce and banking. This paper furnishes the study of E-banking in developing countries through an analysis of content & existing literature that focused on developing countries. The main purpose of the study is to present the current level of research on E-banking in developing countries. Electronic banking (e-banking) is the new technology in banking environment that allows the bank customers to do banking activities at any time and from any place.

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