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Public Sector Case Study on the Benefits of IS/IT

Public Sector Case Study on the Benefits of IS/IT

Chad Lin, Graham Pervan
Copyright: © 2005 |Pages: 4
ISBN13: 9781591405535|ISBN10: 159140553X|EISBN13: 9781591407942
DOI: 10.4018/978-1-59140-553-5.ch417
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MLA

Lin, Chad, and Graham Pervan. "Public Sector Case Study on the Benefits of IS/IT." Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., IGI Global, 2005, pp. 2364-2367. https://doi.org/10.4018/978-1-59140-553-5.ch417

APA

Lin, C. & Pervan, G. (2005). Public Sector Case Study on the Benefits of IS/IT. In M. Khosrow-Pour, D.B.A. (Ed.), Encyclopedia of Information Science and Technology, First Edition (pp. 2364-2367). IGI Global. https://doi.org/10.4018/978-1-59140-553-5.ch417

Chicago

Lin, Chad, and Graham Pervan. "Public Sector Case Study on the Benefits of IS/IT." In Encyclopedia of Information Science and Technology, First Edition, edited by Mehdi Khosrow-Pour, D.B.A., 2364-2367. Hershey, PA: IGI Global, 2005. https://doi.org/10.4018/978-1-59140-553-5.ch417

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Abstract

While organisations continue to invest heavily in IS/IT, research studies and practitioner surveys report contradictory findings on the effect of the expenditures on organisational productivity (Grover et al., 1998). Therefore, it is not surprising to see that the term “productivity paradox” is gaining increasing notoriety as several studies point toward fairly static productivity and rising IS/IT expenditure. Despite large investments in IS/IT over many years, it has been difficult to determine where the IS/IT benefits have actually occurred, if indeed there have been any (Willcocks & Lester, 1997). The main objective of this article is to generate a deeper understanding of issues surrounding the current practices and norms in managing IS/IT benefits and investments evaluation.

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