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The Link between Communicative Intelligence and Procedural Justice: The Path to Police Legitimacy

The Link between Communicative Intelligence and Procedural Justice: The Path to Police Legitimacy

Renée J. Mitchell, Kendall Von Zoller
Copyright: © 2016 |Pages: 23
ISBN13: 9781466699700|ISBN10: 1466699701|EISBN13: 9781466699717
DOI: 10.4018/978-1-4666-9970-0.ch024
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MLA

Mitchell, Renée J., and Kendall Von Zoller. "The Link between Communicative Intelligence and Procedural Justice: The Path to Police Legitimacy." Handbook of Research on Effective Communication, Leadership, and Conflict Resolution, edited by Anthony H. Normore, et al., IGI Global, 2016, pp. 456-478. https://doi.org/10.4018/978-1-4666-9970-0.ch024

APA

Mitchell, R. J. & Von Zoller, K. (2016). The Link between Communicative Intelligence and Procedural Justice: The Path to Police Legitimacy. In A. Normore, L. Long, & M. Javidi (Eds.), Handbook of Research on Effective Communication, Leadership, and Conflict Resolution (pp. 456-478). IGI Global. https://doi.org/10.4018/978-1-4666-9970-0.ch024

Chicago

Mitchell, Renée J., and Kendall Von Zoller. "The Link between Communicative Intelligence and Procedural Justice: The Path to Police Legitimacy." In Handbook of Research on Effective Communication, Leadership, and Conflict Resolution, edited by Anthony H. Normore, Larry W. Long, and Mitch Javidi, 456-478. Hershey, PA: IGI Global, 2016. https://doi.org/10.4018/978-1-4666-9970-0.ch024

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Abstract

The public's perception of police legitimacy is viewed through the lens of procedural justice (Tyler, 2003). Legitimacy it is a perception held by an audience (Tankebe & Liebling, 2013). Tyler (2006, p. 375) defines legitimacy as “a psychological property of an authority, institution, or social arrangement that leads those connected to it to believe that it is appropriate, proper, and just.” Four aspects of the police contact that affects a citizen's view: active participation in the decision-making, the decision-making is neutral and objective, trustworthy motives, and being treated with dignity and respect (Tyler, 2004). Accordingly an officer should act in a way that supports citizen's active participation, conveys an air of neutrality, and enhances dignity and respect. One way an officer can transmit his intent is through communicative intelligence. Communicative intelligence is a communication theory based on five capabilities (Zoller, 2015). These authors intend to link communicative intelligence to behaviors officers should engage in to enhance PJ and improve PL.

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