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Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management

Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management

Assia Alexandrova, Borislav Iordanov, Syed Abbas, Phani Upadrasta, Michael Sarasti, Thomas Hilpold
Copyright: © 2016 |Volume: 3 |Issue: 2 |Pages: 10
ISSN: 2334-4520|EISSN: 2334-4539|EISBN13: 9781466693975|DOI: 10.4018/IJPADA.2016040103
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MLA

Alexandrova, Assia, et al. "Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management." IJPADA vol.3, no.2 2016: pp.37-46. http://doi.org/10.4018/IJPADA.2016040103

APA

Alexandrova, A., Iordanov, B., Abbas, S., Upadrasta, P., Sarasti, M., & Hilpold, T. (2016). Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management. International Journal of Public Administration in the Digital Age (IJPADA), 3(2), 37-46. http://doi.org/10.4018/IJPADA.2016040103

Chicago

Alexandrova, Assia, et al. "Systems Administration in Ontology-Based Applications: The Case of Citizen Relationship Management," International Journal of Public Administration in the Digital Age (IJPADA) 3, no.2: 37-46. http://doi.org/10.4018/IJPADA.2016040103

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Abstract

A Citizen Relationship Management (OpenCiRM) system was built on a semantic web platform using model-driven development principles, to provide a government call center with operational agility and improved technical integration options. Business domain experts from municipal agencies administered the system by directly manipulating its ontology model. This paper highlights the new ontology engineering tasks and user roles that may emerge in organizations implementing the OpenCiRM system.

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