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Knowledge Co-Creation and Co-Created Value in the Service for the Elderly

Knowledge Co-Creation and Co-Created Value in the Service for the Elderly

Bach Ho Quang, Kunio Shirahada
Copyright: © 2016 |Volume: 7 |Issue: 2 |Pages: 12
ISSN: 1947-8208|EISSN: 1947-8216|EISBN13: 9781466692275|DOI: 10.4018/IJKSS.2016040102
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MLA

Quang, Bach Ho, and Kunio Shirahada. "Knowledge Co-Creation and Co-Created Value in the Service for the Elderly." IJKSS vol.7, no.2 2016: pp.28-39. http://doi.org/10.4018/IJKSS.2016040102

APA

Quang, B. H. & Shirahada, K. (2016). Knowledge Co-Creation and Co-Created Value in the Service for the Elderly. International Journal of Knowledge and Systems Science (IJKSS), 7(2), 28-39. http://doi.org/10.4018/IJKSS.2016040102

Chicago

Quang, Bach Ho, and Kunio Shirahada. "Knowledge Co-Creation and Co-Created Value in the Service for the Elderly," International Journal of Knowledge and Systems Science (IJKSS) 7, no.2: 28-39. http://doi.org/10.4018/IJKSS.2016040102

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Abstract

The number of the elderly who face difficulties in their buying behavior of their daily life is increasing, in Japan. A service for the elderly such as services for supporting buying behavior of the elderly is needed. The purpose of this study is to identify knowledge co-creation in the service for the elderly and how co-created knowledge enables the elderly to enhance their quality of life as a well-being oriented value. The authors conducted qualitative research through a participant observation of support services regarding the buying behavior of the elderly and analyzed the data by a grounded theory approach. As a result, this study identified that there are three types of knowledge co-creation in support services: regional state, how a commodity is consumed, and consumer characteristics. This study also identified that there are three well-being oriented values co-created in support services: enhancement of the quality of life of the elderly, employee satisfaction, and accumulation of well-being provision skills.

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