Welcome to the InfoSci Platform
Reference Hub7
Knowledge Risks of Social Media in the Financial Industry

Knowledge Risks of Social Media in the Financial Industry

Christina Sarigianni, Stefan Thalmann, Markus Manhart
Copyright: © 2015 |Volume: 11 |Issue: 4 |Pages: 16
ISSN: 1548-0666|EISSN: 1548-0658|EISBN13: 9781466675865|DOI: 10.4018/IJKM.2015100102
Cite Article Cite Article

MLA

Sarigianni, Christina, et al. "Knowledge Risks of Social Media in the Financial Industry." IJKM vol.11, no.4 2015: pp.19-34. http://doi.org/10.4018/IJKM.2015100102

APA

Sarigianni, C., Thalmann, S., & Manhart, M. (2015). Knowledge Risks of Social Media in the Financial Industry. International Journal of Knowledge Management (IJKM), 11(4), 19-34. http://doi.org/10.4018/IJKM.2015100102

Chicago

Sarigianni, Christina, Stefan Thalmann, and Markus Manhart. "Knowledge Risks of Social Media in the Financial Industry," International Journal of Knowledge Management (IJKM) 11, no.4: 19-34. http://doi.org/10.4018/IJKM.2015100102

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

The financial sector is characterized as knowledge intensive with knowledge as the key source of competitive advantage. The introduction of social media within the organizational environment has raised the number of knowledge risks that can lead to knowledge leakage and thus to a loss of competitive edge. The authors investigated knowledge risks arising from the use of social media within the financial sector. They interviewed twelve employees from ten different European financial institutions to identify strategies how financial institutions currently deal with knowledge risks. The authors identified three major knowledge risks induced by social media and it appears that financial institutions are skeptical towards social media adoption. However, competition forces financial institutions to adopt social media and to change their attitude. As a consequence, financial institutions need to find different strategies for the management of knowledge risks. The authors identified such strategies and they show which strategies link to the major knowledge risks.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.