Welcome to the InfoSci Platform
Reference Hub1
Mobile Government in Saudi Arabia: Challenges and Opportunities

Mobile Government in Saudi Arabia: Challenges and Opportunities

Anan Alssbaiheen, Steve Love
Copyright: © 2016 |Volume: 8 |Issue: 3 |Pages: 20
ISSN: 1942-390X|EISSN: 1942-3918|EISBN13: 9781466690783|DOI: 10.4018/IJMHCI.2016070102
Cite Article Cite Article

MLA

Alssbaiheen, Anan, and Steve Love. "Mobile Government in Saudi Arabia: Challenges and Opportunities." IJMHCI vol.8, no.3 2016: pp.18-37. http://doi.org/10.4018/IJMHCI.2016070102

APA

Alssbaiheen, A. & Love, S. (2016). Mobile Government in Saudi Arabia: Challenges and Opportunities. International Journal of Mobile Human Computer Interaction (IJMHCI), 8(3), 18-37. http://doi.org/10.4018/IJMHCI.2016070102

Chicago

Alssbaiheen, Anan, and Steve Love. "Mobile Government in Saudi Arabia: Challenges and Opportunities," International Journal of Mobile Human Computer Interaction (IJMHCI) 8, no.3: 18-37. http://doi.org/10.4018/IJMHCI.2016070102

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

M-government has gained increasing global attention in recent years, especially among developed countries, as a mechanism to reduce costs, increase effectiveness and improve public access to governmental services. The concept is increasingly being adopted in developing countries, however it faces different challenges and opportunities. This study explores the opportunities and challenges for the deployment of mobile government (M-government) services in Saudi Arabia. Collecting data from 77 semi-structured interviews, this study found that there are many opportunities for M-government in the country, requiring increasing awareness amongst the people about the government initiatives of mobile government services and promoting willingness to use these services. This study also highlights different barriers faced by M-government in Saudi Arabia, including issues of internet quality and speed, customization of services and data security and privacy as well as infrastructural challenges and bureaucratic attitude of government departments.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.