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Intranet Exploitation of Social Network Knowledge Intelligence

Intranet Exploitation of Social Network Knowledge Intelligence

Mark Alan Underwood
Copyright: © 2017 |Pages: 26
ISBN13: 9781522504955|ISBN10: 1522504958|EISBN13: 9781522504962
DOI: 10.4018/978-1-5225-0495-5.ch013
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MLA

Underwood, Mark Alan. "Intranet Exploitation of Social Network Knowledge Intelligence." Harnessing Social Media as a Knowledge Management Tool, edited by Ritesh Chugh, IGI Global, 2017, pp. 273-298. https://doi.org/10.4018/978-1-5225-0495-5.ch013

APA

Underwood, M. A. (2017). Intranet Exploitation of Social Network Knowledge Intelligence. In R. Chugh (Ed.), Harnessing Social Media as a Knowledge Management Tool (pp. 273-298). IGI Global. https://doi.org/10.4018/978-1-5225-0495-5.ch013

Chicago

Underwood, Mark Alan. "Intranet Exploitation of Social Network Knowledge Intelligence." In Harnessing Social Media as a Knowledge Management Tool, edited by Ritesh Chugh, 273-298. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-0495-5.ch013

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Abstract

Intranets are almost as old as the concept of a web site. More than twenty-five years ago the text Business Data Communications closed with a discussion of intranets (Stallings, 1990). Underlying technology improvements in intranets have been incremental; intranets were never seen as killer developments. Yet the popularity of Online Social Networks (OSNs) has led to increased interest in the part OSNs play – or could play – in using intranets to foster knowledge management. This chapter reviews research into how social graphs for an enterprise, team or other collaboration group interacts with the ways intranets have been used to display, collect, curate and disseminate information over the knowledge life cycle. Future roles that OSN-aware intranets could play in emerging technologies, such as process mining, elicitation methods, domain-specific intelligent agents, big data, and just-in-time learning are examined.

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