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User Design: A Case Study in Developing Workplace Curricula

User Design: A Case Study in Developing Workplace Curricula

Robert Anthony Jordan, Alison Carr-Chellman
Copyright: © 2017 |Pages: 18
ISBN13: 9781522509783|ISBN10: 152250978X|EISBN13: 9781522509790
DOI: 10.4018/978-1-5225-0978-3.ch038
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MLA

Jordan, Robert Anthony, and Alison Carr-Chellman. "User Design: A Case Study in Developing Workplace Curricula." Medical Education and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2017, pp. 829-846. https://doi.org/10.4018/978-1-5225-0978-3.ch038

APA

Jordan, R. A. & Carr-Chellman, A. (2017). User Design: A Case Study in Developing Workplace Curricula. In I. Management Association (Ed.), Medical Education and Ethics: Concepts, Methodologies, Tools, and Applications (pp. 829-846). IGI Global. https://doi.org/10.4018/978-1-5225-0978-3.ch038

Chicago

Jordan, Robert Anthony, and Alison Carr-Chellman. "User Design: A Case Study in Developing Workplace Curricula." In Medical Education and Ethics: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 829-846. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-0978-3.ch038

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Abstract

This case describes how a federal government agency engaged in a user design process to design, develop, and implement a workplace learning curriculum to be implemented throughout several agency offices. While several offices had developed their own training program, there were inconsistencies and a lack of standardization. The authors describe how a user design process was utilized in the development of a standardized curriculum. User design shifts the responsibility of design from expert designers to frontline users and stakeholders. Several user-driven tools are available to organizations that adopt user design processes. Potential advantages of a curriculum developed through user design include better adoption and diffusion of the curriculum and improved engagement of the users in the workplace.

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