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The Benefits of New Online (Digital) Technologies on Business: Understanding the Impact of Digital on Different Aspects of the Business

The Benefits of New Online (Digital) Technologies on Business: Understanding the Impact of Digital on Different Aspects of the Business

Farhan Shaikh
Copyright: © 2017 |Pages: 17
ISBN13: 9781522509530|ISBN10: 1522509534|EISBN13: 9781522509547
DOI: 10.4018/978-1-5225-0953-0.ch001
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MLA

Shaikh, Farhan. "The Benefits of New Online (Digital) Technologies on Business: Understanding the Impact of Digital on Different Aspects of the Business." Digital Entrepreneurship and Global Innovation, edited by Ioan Hosu and Ioana Iancu, IGI Global, 2017, pp. 1-17. https://doi.org/10.4018/978-1-5225-0953-0.ch001

APA

Shaikh, F. (2017). The Benefits of New Online (Digital) Technologies on Business: Understanding the Impact of Digital on Different Aspects of the Business. In I. Hosu & I. Iancu (Eds.), Digital Entrepreneurship and Global Innovation (pp. 1-17). IGI Global. https://doi.org/10.4018/978-1-5225-0953-0.ch001

Chicago

Shaikh, Farhan. "The Benefits of New Online (Digital) Technologies on Business: Understanding the Impact of Digital on Different Aspects of the Business." In Digital Entrepreneurship and Global Innovation, edited by Ioan Hosu and Ioana Iancu, 1-17. Hershey, PA: IGI Global, 2017. https://doi.org/10.4018/978-1-5225-0953-0.ch001

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Abstract

This chapter explores how digital technologies are impacting the businesses – challenging the industry leaders while enabling entrepreneurs to do so. The overall findings have been bucketed under three broad sections – Customer Experience, Process Optimization, and Business Innovation. The Customer Experience section captures the way companies are using the data from digital technologies to enhance the way they interact with the customers. The section on Process Optimization highlights the significant improvements achieved by using digital technologies for existing business processes. Business Innovation captures the transformation power of digital, through new business models, business areas, and data monetization.

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