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Communicating Location and Geography in Emergency Response

Communicating Location and Geography in Emergency Response

Fredrik Bergstrand, Jonas Landgren, Urban Nuldén
Copyright: © 2016 |Volume: 8 |Issue: 1 |Pages: 18
ISSN: 1937-9390|EISSN: 1937-9420|EISBN13: 9781466690486|DOI: 10.4018/IJISCRAM.2016010103
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MLA

Bergstrand, Fredrik, et al. "Communicating Location and Geography in Emergency Response." IJISCRAM vol.8, no.1 2016: pp.47-64. http://doi.org/10.4018/IJISCRAM.2016010103

APA

Bergstrand, F., Landgren, J., & Nuldén, U. (2016). Communicating Location and Geography in Emergency Response. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 8(1), 47-64. http://doi.org/10.4018/IJISCRAM.2016010103

Chicago

Bergstrand, Fredrik, Jonas Landgren, and Urban Nuldén. "Communicating Location and Geography in Emergency Response," International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 8, no.1: 47-64. http://doi.org/10.4018/IJISCRAM.2016010103

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Abstract

Response organizations often face serious challenges as a result of communication problems during emergency events. This can to a large extent be traced to the tradition of verbal communication in this context. Issues in communication translate to matters of sensemaking, planning, and collaboration among distributed response teams. This paper reports from an interview study with emergency managers regarding the work conducted during a wildfire. Boundary objects and sensemaking were used as analytical lenses, emphasizing how outcome of sensemaking activities are used at different sites and interpreted differently in different work settings. Challenges of verbally exchanging complex information regarding location and geography, between individuals and groups, make us reconsider the role of technology and its potential to support efficient interactions, which will limit ambiguity and uncertainty, and increase accuracy, articulation, and persistence.

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