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Evaluating Processes and Performance in Virtual Teams

Evaluating Processes and Performance in Virtual Teams

Ying-Chieh Liu, Janice M. Burn, Susan Stoney
Copyright: © 2008 |Pages: 12
ISBN13: 9781599048857|ISBN10: 159904885X|EISBN13: 9781599048864
DOI: 10.4018/978-1-59904-885-7.ch071
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MLA

Liu, Ying-Chieh, et al. "Evaluating Processes and Performance in Virtual Teams." Encyclopedia of Networked and Virtual Organizations, edited by Goran D. Putnik and Maria Manuela Cruz-Cunha, IGI Global, 2008, pp. 538-549. https://doi.org/10.4018/978-1-59904-885-7.ch071

APA

Liu, Y., Burn, J. M., & Stoney, S. (2008). Evaluating Processes and Performance in Virtual Teams. In G. Putnik & M. Cruz-Cunha (Eds.), Encyclopedia of Networked and Virtual Organizations (pp. 538-549). IGI Global. https://doi.org/10.4018/978-1-59904-885-7.ch071

Chicago

Liu, Ying-Chieh, Janice M. Burn, and Susan Stoney. "Evaluating Processes and Performance in Virtual Teams." In Encyclopedia of Networked and Virtual Organizations, edited by Goran D. Putnik and Maria Manuela Cruz-Cunha, 538-549. Hershey, PA: IGI Global, 2008. https://doi.org/10.4018/978-1-59904-885-7.ch071

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Abstract

This article describes a study to analyse the actual processes involved when virtual teams (VTs) undertake specific group tasks. Six VTs were established and communication was monitored through a discussion board. The content was coded using the TEMPO system developed by Futoran et al. (1989), and the communication pattern of each virtual team was analysed. A number of inferences can be drawn which will assist in future performance management.

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