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The Balanced Scorecard: Keeping Updated and Aligned with Today´s Business Trends

The Balanced Scorecard: Keeping Updated and Aligned with Today´s Business Trends

Jorge Gomes, Mário Romão
Copyright: © 2017 |Volume: 5 |Issue: 2 |Pages: 15
ISSN: 2160-9837|EISSN: 2160-9845|EISBN13: 9781522515203|DOI: 10.4018/IJPMAT.2017070101
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MLA

Gomes, Jorge, and Mário Romão. "The Balanced Scorecard: Keeping Updated and Aligned with Today´s Business Trends." IJPMAT vol.5, no.2 2017: pp.1-15. http://doi.org/10.4018/IJPMAT.2017070101

APA

Gomes, J. & Romão, M. (2017). The Balanced Scorecard: Keeping Updated and Aligned with Today´s Business Trends. International Journal of Productivity Management and Assessment Technologies (IJPMAT), 5(2), 1-15. http://doi.org/10.4018/IJPMAT.2017070101

Chicago

Gomes, Jorge, and Mário Romão. "The Balanced Scorecard: Keeping Updated and Aligned with Today´s Business Trends," International Journal of Productivity Management and Assessment Technologies (IJPMAT) 5, no.2: 1-15. http://doi.org/10.4018/IJPMAT.2017070101

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Abstract

Organizations are challenged to develop new organizational skills such as flexibility or expertise in order to quickly respond to changes in technology, competition and customer preferences. Companies cannot be competitive or successful if their business and information systems and technology (IS/IT) strategies are not strategic aligned. Nowadays, the importance of intangible assets is higher than traditional physical assets and performance measurement tools need to capture this new reality. Measuring organizational performance is a continuous challenge for both managers and researchers. Balanced scorecard (BSC) is a powerful tool that gives to managers a fast, but comprehensive view of the business including operational measures on customer satisfaction, organization's innovation, activities improvement, as well as financial measurements. In this paper the authors address the BSC and promote the discussion about the strengths and the limitations and pointing out new developments to overcome the today´s business trends.

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