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The Art and Science in Communication: Workplace (Cross-Cultural) Communication Skills and Competencies in the Modern Workforce

The Art and Science in Communication: Workplace (Cross-Cultural) Communication Skills and Competencies in the Modern Workforce

Ben Tran
Copyright: © 2018 |Pages: 27
ISBN13: 9781522539179|ISBN10: 1522539174|EISBN13: 9781522539186
DOI: 10.4018/978-1-5225-3917-9.ch008
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MLA

Tran, Ben. "The Art and Science in Communication: Workplace (Cross-Cultural) Communication Skills and Competencies in the Modern Workforce." Social Issues in the Workplace: Breakthroughs in Research and Practice, edited by Information Resources Management Association, IGI Global, 2018, pp. 161-187. https://doi.org/10.4018/978-1-5225-3917-9.ch008

APA

Tran, B. (2018). The Art and Science in Communication: Workplace (Cross-Cultural) Communication Skills and Competencies in the Modern Workforce. In I. Management Association (Ed.), Social Issues in the Workplace: Breakthroughs in Research and Practice (pp. 161-187). IGI Global. https://doi.org/10.4018/978-1-5225-3917-9.ch008

Chicago

Tran, Ben. "The Art and Science in Communication: Workplace (Cross-Cultural) Communication Skills and Competencies in the Modern Workforce." In Social Issues in the Workplace: Breakthroughs in Research and Practice, edited by Information Resources Management Association, 161-187. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-3917-9.ch008

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Abstract

One of the challenges facing the modern workforce is the increased diversity of the workforce and similarly complex prospective customers with disparate cultural backgrounds. Language barriers, cultural nuances, and value divergence can easily cause unintended misunderstandings and how low efficiency in internal communication in a multinational environment. It leads to conflict among employees and profit loss in organizational productivity. Therefore, effective communication by people from different cultures stands out significantly in the modern workforce who want to make inroads into international markets, take advantage of multiculturalism, and avoid possible side effects. The purpose of this chapter is on communication, specifically, the art and science in communication, resulting in communication skills and competencies in the modern workforce. The chapter will cover the meaning of communication, language, and history/philosophy of communication and will conclude with factors to be sensitive about when becoming effective cross cultural managers in the modern workforce.

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