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Students Support Services: A Case of Blended Learning in Higher Learning Institutions in Tanzania

Students Support Services: A Case of Blended Learning in Higher Learning Institutions in Tanzania

Christina Raphael
Copyright: © 2018 |Pages: 19
ISBN13: 9781522554721|ISBN10: 1522554726|EISBN13: 9781522554738
DOI: 10.4018/978-1-5225-5472-1.ch074
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MLA

Raphael, Christina. "Students Support Services: A Case of Blended Learning in Higher Learning Institutions in Tanzania." Online Course Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2018, pp. 1420-1438. https://doi.org/10.4018/978-1-5225-5472-1.ch074

APA

Raphael, C. (2018). Students Support Services: A Case of Blended Learning in Higher Learning Institutions in Tanzania. In I. Management Association (Ed.), Online Course Management: Concepts, Methodologies, Tools, and Applications (pp. 1420-1438). IGI Global. https://doi.org/10.4018/978-1-5225-5472-1.ch074

Chicago

Raphael, Christina. "Students Support Services: A Case of Blended Learning in Higher Learning Institutions in Tanzania." In Online Course Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 1420-1438. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-5472-1.ch074

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Abstract

This chapter examines challenges the higher learning institutions offering blended learning programmes in Tanzania face in enhancing student support services from administrative standpoint. Using interviews, documentary analysis, and observation as data gathering instruments, the chapter reveals that higher learning institutions face numerous student-support related challenges including poor Internet and narrow bandwidth, erratic electricity and lack of alternative power, computer illiteracy, scarcity of study materials including e-resources and the absence of affirmative institutional policies. The chapter contends that for blended learning programmes to remain viable, effective, and sustainable, students support services need to be carefully tailored and regularly evaluated. Further, thorough decisions need to be undertaken regarding the design and development of effective student support which are contextualised according to respective institutional needs.

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