Electronic Government and Online Engagement: Citizen Interaction with Government via Web Portals

doi:10.4018/jegr.2006010104

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Electronic Government and Online Engagement: Citizen Interaction with Government via Web Portals

Yu-Che Chen, Daniela V. Dimitrova

Source Title: International Journal of Electronic Government Research (IJEGR)2(1)

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MLA

Chen, Yu-Che, and Daniela V. Dimitrova. "Electronic Government and Online Engagement: Citizen Interaction with Government via Web Portals." IJEGR vol.2, no.1 2006: pp.54-76. http://doi.org/10.4018/jegr.2006010104

APA

Chen, Y. & Dimitrova, D. V. (2006). Electronic Government and Online Engagement: Citizen Interaction with Government via Web Portals. International Journal of Electronic Government Research (IJEGR), 2(1), 54-76. http://doi.org/10.4018/jegr.2006010104

Chicago

Chen, Yu-Che, and Daniela V. Dimitrova. "Electronic Government and Online Engagement: Citizen Interaction with Government via Web Portals," International Journal of Electronic Government Research (IJEGR) 2, no.1: 54-76. http://doi.org/10.4018/jegr.2006010104

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Abstract

This exploratory study examines civic engagement with e-government via Web sites. It provides an analytical framework that integrates both the supply and the demand sides of citizen interaction with e-government. In modeling three dimensions of online civic engagement (government information access, service transactions, and contributing to government policy-making processes), the study framework incorporates a number of variables, including political activism, civic involvement, perceived benefits and difficulties, information channels, and demographic characteristics. Based on a national sample of Internet users, the study highlights the importance of the supply side (availability of e-government) for promoting civic engagement. Furthermore, political activism is found to be related positively to accessing government policy information and contributing to policy-making processes. The study results also confirm the significant impact of perceived benefits in fostering online civic engagement. Future research can benefit from this study by utilizing a more comprehensive model, treating various dimensions of online engagement separately, and conducting an in-depth analysis of the elements of perceived benefits.

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Electronic Government and Online Engagement: Citizen Interaction with Government via Web Portals

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