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Communicating With Citizens on the Ground: A Practical Study

Communicating With Citizens on the Ground: A Practical Study

Suvodeep Mazumdar, Fabio Ciravegna, Neil Ireson, Jennifer Read, Emma Simpson, Peter Cudd
Copyright: © 2019 |Pages: 22
ISBN13: 9781522561958|ISBN10: 1522561951|EISBN13: 9781522561965
DOI: 10.4018/978-1-5225-6195-8.ch021
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MLA

Mazumdar, Suvodeep, et al. "Communicating With Citizens on the Ground: A Practical Study." Emergency and Disaster Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, IGI Global, 2019, pp. 464-485. https://doi.org/10.4018/978-1-5225-6195-8.ch021

APA

Mazumdar, S., Ciravegna, F., Ireson, N., Read, J., Simpson, E., & Cudd, P. (2019). Communicating With Citizens on the Ground: A Practical Study. In I. Management Association (Ed.), Emergency and Disaster Management: Concepts, Methodologies, Tools, and Applications (pp. 464-485). IGI Global. https://doi.org/10.4018/978-1-5225-6195-8.ch021

Chicago

Mazumdar, Suvodeep, et al. "Communicating With Citizens on the Ground: A Practical Study." In Emergency and Disaster Management: Concepts, Methodologies, Tools, and Applications, edited by Information Resources Management Association, 464-485. Hershey, PA: IGI Global, 2019. https://doi.org/10.4018/978-1-5225-6195-8.ch021

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Abstract

Availability and access to information is critical for a highly effective response to an ongoing event however, information reported by citizens is based on their context, bias and subjective interpretation, and the channel of communication may be too narrow to provide clear, accurate reporting. This can often lead to inadequate response to an emergency, which can in turn result in loss of property or even lives. Excessive response to an emergency can also result in a waste of highly resources. The authors' solution to address this problem is to make the citizen act as a camera for the control room by exploiting the user's mobile camera. The system is designed to provide a live view of the citizen's immediate surroundings, while control room personnel can provide instructions. In this paper, the authors introduce their approach and share initial insights from a focus group validation session and then four evaluations with users within a separate but closely related domain. They discuss their observations, evaluation results and provide a set of recommendations for the Emergency Response domain.

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