Welcome to the InfoSci Platform
Reference Hub27
Identity Theft and E-Fraud as Critical CRM Concerns

Identity Theft and E-Fraud as Critical CRM Concerns

Alan D. Smith, Allen R. Lias
Copyright: © 2005 |Volume: 1 |Issue: 2 |Pages: 20
ISSN: 1548-1115|EISSN: 1548-1123|ISSN: 1548-1115|EISBN13: 9781615202850|EISSN: 1548-1123|DOI: 10.4018/jeis.2005040102
Cite Article Cite Article

MLA

Smith, Alan D., and Allen R. Lias. "Identity Theft and E-Fraud as Critical CRM Concerns." IJEIS vol.1, no.2 2005: pp.17-36. http://doi.org/10.4018/jeis.2005040102

APA

Smith, A. D. & Lias, A. R. (2005). Identity Theft and E-Fraud as Critical CRM Concerns. International Journal of Enterprise Information Systems (IJEIS), 1(2), 17-36. http://doi.org/10.4018/jeis.2005040102

Chicago

Smith, Alan D., and Allen R. Lias. "Identity Theft and E-Fraud as Critical CRM Concerns," International Journal of Enterprise Information Systems (IJEIS) 1, no.2: 17-36. http://doi.org/10.4018/jeis.2005040102

Export Reference

Mendeley
Favorite Full-Issue Download

Abstract

Fraud and identity theft have been increasing with the use of e-commerce. In the U.S. alone, it has been estimated that victims may spend on average $1,500 in out-of-pocket expenses and an average of 175 hours in order to resolve the many problems caused by such identity thieves. Organizations that engage in e-commerce as a large part of their business need to protect their customers against these crimes. An empirical study of 75 managerial employees and/or knowledge workers in five large organizations in Pittsburgh, Pennsylvania, revealed a number of interesting facts about how much information they share with others, what the likelihood is that they will conduct business online, and whether or not they take steps to protect their personal identity and credit. Model construction and implications were generated concerning steps that employees and customers may take to avoid identity theft.

Request Access

You do not own this content. Please login to recommend this title to your institution's librarian or purchase it from the IGI Global bookstore.