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Cost of Poor Quality Management on Organizational Performance in Educational Settings

Cost of Poor Quality Management on Organizational Performance in Educational Settings

Shuti Steph Khumalo
Copyright: © 2018 |Pages: 27
ISBN13: 9781522552888|ISBN10: 152255288X|EISBN13: 9781522552895
DOI: 10.4018/978-1-5225-5288-8.ch012
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MLA

Khumalo, Shuti Steph. "Cost of Poor Quality Management on Organizational Performance in Educational Settings." Cases on Quality Initiatives for Organizational Longevity, edited by Archana Krishnan, IGI Global, 2018, pp. 297-323. https://doi.org/10.4018/978-1-5225-5288-8.ch012

APA

Khumalo, S. S. (2018). Cost of Poor Quality Management on Organizational Performance in Educational Settings. In A. Krishnan (Ed.), Cases on Quality Initiatives for Organizational Longevity (pp. 297-323). IGI Global. https://doi.org/10.4018/978-1-5225-5288-8.ch012

Chicago

Khumalo, Shuti Steph. "Cost of Poor Quality Management on Organizational Performance in Educational Settings." In Cases on Quality Initiatives for Organizational Longevity, edited by Archana Krishnan, 297-323. Hershey, PA: IGI Global, 2018. https://doi.org/10.4018/978-1-5225-5288-8.ch012

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Abstract

The purpose of this case study was to explore teacher absenteeism in both primary and secondary schools administered by the Department of Basic Education (DoBE) in South Africa. Further, the chapter focuses on how this phenomenon of teacher absenteeism is managed in schools and by the departmental authorities and its implications on the organization. This chapter proposes a number of quality improvement strategies that can be employed to mediate teacher absenteeism and enhance quality management of the problem.

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