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Socio-Technical Theory and Work Systems in the Information Age

Socio-Technical Theory and Work Systems in the Information Age

Ken Eason, José Abdelnour-Nocera
Copyright: © 2009 |Pages: 13
ISBN13: 9781605662640|ISBN10: 160566264X|EISBN13: 9781605662657
DOI: 10.4018/978-1-60566-264-0.ch005
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MLA

Eason, Ken, and José Abdelnour-Nocera. "Socio-Technical Theory and Work Systems in the Information Age." Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, IGI Global, 2009, pp. 65-77. https://doi.org/10.4018/978-1-60566-264-0.ch005

APA

Eason, K. & Abdelnour-Nocera, J. (2009). Socio-Technical Theory and Work Systems in the Information Age. In B. Whitworth & A. de Moor (Eds.), Handbook of Research on Socio-Technical Design and Social Networking Systems (pp. 65-77). IGI Global. https://doi.org/10.4018/978-1-60566-264-0.ch005

Chicago

Eason, Ken, and José Abdelnour-Nocera. "Socio-Technical Theory and Work Systems in the Information Age." In Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, 65-77. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-264-0.ch005

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Abstract

This chapter sets the traditional focus of socio-technical systems theory on primary work systems in a modern context where information and communication technology (ICT) has a major influence in the way work is undertaken. The chapter begins with a summary of the original work of the Tavistock Institute of Human Relations and critically reviews the major concepts to emerge from these studies. This is followed by a review of recent studies of the impact of ICT on work systems and how socio-technical systems concepts are used to interpret these findings. Finally, concepts and methods of designing socio-technical systems are reviewed in the context of current ways of designing and implementing customizable and generic ICT systems in organizations. The authors call for a recognition and evaluation of socio-technical systems as never completed but evolving over time; placing an emphasis on the emergent behavior resulting from the use of new technical systems.

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