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The Role of Expectations in Information Systems Development

The Role of Expectations in Information Systems Development

Dorit Nevo, Brent Furneaux
Copyright: © 2009 |Pages: 15
ISBN13: 9781605662640|ISBN10: 160566264X|EISBN13: 9781605662657
DOI: 10.4018/978-1-60566-264-0.ch021
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MLA

Nevo, Dorit, and Brent Furneaux. "The Role of Expectations in Information Systems Development." Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, IGI Global, 2009, pp. 298-312. https://doi.org/10.4018/978-1-60566-264-0.ch021

APA

Nevo, D. & Furneaux, B. (2009). The Role of Expectations in Information Systems Development. In B. Whitworth & A. de Moor (Eds.), Handbook of Research on Socio-Technical Design and Social Networking Systems (pp. 298-312). IGI Global. https://doi.org/10.4018/978-1-60566-264-0.ch021

Chicago

Nevo, Dorit, and Brent Furneaux. "The Role of Expectations in Information Systems Development." In Handbook of Research on Socio-Technical Design and Social Networking Systems, edited by Brian Whitworth and Aldo de Moor, 298-312. Hershey, PA: IGI Global, 2009. https://doi.org/10.4018/978-1-60566-264-0.ch021

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Abstract

This chapter reviews the significance of expectations to information systems development with particular emphasis on the process of requirements analysis. In accordance with a socio-technical perspective, it argues that the expectations of key stakeholders involved in this process impact the emerging technology solution while the emergent technology simultaneously impacts stakeholder expectations for the solution that is ultimately developed. The primary aim of the chapter is to synthesize the relevant literature to provide insights to those seeking to improve their requirements analysis capabilities and to highlight potential avenues for future research that stem from a consideration of the role of expectations in the information systems development process.

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